Terms

Dear User,

Please carefully read the following points for optimal use of the Reservchi platform:

Registering an account, logging in, using the platform, making a reservation, or purchasing products signifies acknowledgment of and agreement to all the terms and conditions stated herein. Please note that the terms and conditions published on the website or application replace all prior agreements.

Please be advised that all policies and procedures of Reservchi comply with the laws of the Republic of Iraq, the laws of electronic commerce, the Cybercrime Law, and the regulations of the Cultural Heritage Organization. Users must comply with all relevant laws of the Republic of Iraq while using the services of the website or application, including but not limited to criminal laws, civil laws, financial laws, commercial laws, the Electronic Commerce Law, the Cybercrime Law, the laws for protecting authors' rights, the Patent, Industrial Designs, and Trademarks Law, the Software Creators' Protection Law, as well as any other applicable laws and regulations.

In case of any changes to the laws, policies, or services of Reservchi, they will be updated on this page. The user's continued use of the platform constitutes implicit acceptance of the most recent version of the terms and conditions.

If any user violates the laws or causes disruptions to the performance of the website or application, or harms the rights of others, Reservchi reserves the right to restrict, suspend, or cancel the user's account, based on the directives of competent judicial authorities or at the discretion of the administration. Reservchi assumes no responsibility toward other users, private or public entities in such cases and reserves the right to refer violations to competent legal authorities if necessary.

Terms of Registration and Account Creation:

Users can utilize the services and products of Reservchi by registering and creating an account on the website. Users commit to entering their information accurately during registration and booking on the website. In the event of incomplete or incorrect information, the consequences will be the responsibility of the user. The user agrees to promptly update any changes to their personal information on the Reservchi website. Otherwise, the website bears no responsibility for the consequences arising from the inaccuracy of the provided information.

The user is responsible for the use and protection of their account information and password. Any service orders or support requests made through the username and password will be considered valid. The user is also responsible for any use of their account, even if it is used by another person. Any potential damages resulting from the user's non-compliance with Reservchi's regulations will be the sole responsibility of the user, and Reservchi reserves the right to use the registered information for legal follow-ups.

By logging in, registering, or searching for products on the Reservchi website or application, the user expresses their consent to receive Reservchi's offers via SMS, email, and push notifications.

   No individual holding a single national ID is allowed to create more than one account for themselves. 
 

Intellectual Property Rights:

Misuse of Reservchi's intellectual properties, including its name, trademark, character, domain name (website), correspondence, or the use of similar names or marks that may cause confusion, is prohibited in any manner. Reservchi reserves the right to take action in accordance with the Law on the Protection of Authors and Composers, the Law on Registration of Patents, Industrial Designs, and Trademarks, and to file complaints with the relevant legal authorities in the event of such violations. Reservchi also reserves the right to notify users, service providers, internet service recipients, and other stakeholders of such issues.

The Reservchi online platform includes the website at reservchii.com , the Reservchi application, and subdomains connected to this domain name. Reservchi communicates with users exclusively through these channels and the support contact numbers mentioned on the website. Reservchi does not recognize any internet correspondence, calls, or text messages from any channels other than the official and valid ones stated above.

All services, products, and content offered on the Reservchi website are the exclusive property of Reservchi and are produced solely for use and distribution on this website. Any misuse of content, including information, texts, photos, maps, designs, or any form of data extraction—whether manual, by bots, crawlers, or other methods—and the use of information and search results for products on the Reservchi website (e.g., airline tickets, hotels, accommodations, tours, including airline names, flight numbers, types, times, prices, or information for comparison or purchase) or their dissemination in any form (e.g., publication on web pages, social networks, mobile messengers, printed or digital media) will be subject to legal action. No individual or entity has the right to misuse the content of this website.

Any publication or adaptation of content from platforms owned by Reservchi on the internet is only permitted with proper attribution (including the name and website address of Reservchi) and a link to the cited content. Additionally, for using website content in print media, obtaining written permission from Reservchi officials is mandatory.

Reservchi reserves the right to edit, delete, or republish content created and published by users at its discretion.

Disclaimer of Liability:

The Reservchi website facilitates the online sale of airline tickets and enables users to book hotels, accommodations, or purchase tours from primary suppliers. Therefore, Reservchi assumes no responsibility for the terms and conditions of these services provided by the primary suppliers, including airlines, civil aviation organizations, hotels, accommodations, tour providers, or any terms related to product usage, refunds, cancellations, flight delays or advancements, penalties, etc. All such information is displayed to the user during the purchase process, and the user's action of purchasing or making a reservation signifies their awareness of and acceptance of these terms and conditions.

Reservchi operates within the framework of the regulations and policies of the primary suppliers and legal authorities, such as the Civil Aviation Organization, the Tourism and Cultural Heritage Organization, and the National Coronavirus Task Force. For the use of all services, including airline tickets or hotel and accommodation bookings, the terms and conditions announced on the website and set forth by the primary suppliers and legal authorities shall be binding on both parties to this contract.

The information about hotels displayed on the Reservchi website and application is provided by the hotels themselves and is published on the website. Travelers are responsible for reviewing these terms and, if necessary, seeking guidance from Reservchi's support team. This information includes updated prices, amenities, room capacities, etc., and the hotels are accountable for their accuracy. While Reservchi strives to present and update this information as accurately as possible, changes in circumstances may lead to modifications.

In the event of any disruption in the banking network during payment, if an amount is debited from the user's account, this amount will be refunded by the bank within the legal timeframe. Reservchi assumes no responsibility in this regard.

User Privacy Policy:

It is hereby notified to users that, similar to other websites, Reservchi collects IP addresses and uses cookies to gather information. A cookie is a file created by the browser at the request of a website, allowing the site to store and optimize your visits. Many browsers provide the option to disable cookies, and users can consult their browser guides for instructions. It is worth mentioning that Reservchi's protocol, server, security layers, and appropriate data management methods make every effort to protect users' information and prevent unauthorized access. Naturally, any misuse of data is the responsibility of the offending individual or entity, and Reservchi reserves the right to object and pursue legal action at its discretion.

Reservchi considers users' personal identities confidential and does not share their personal information with any person or organization unless it is necessary for providing services, executing contracts, or required by competent authorities. In such cases, Reservchi assumes no legal liability for compensation, and users, by agreeing to use the website's services, waive any right to object.

Respecting users' privacy, Reservchi collects necessary information to use the platform's features. This information is limited to what is essential and aligned with purposes such as providing services, analyzing error reports, improving system issues and user experience, conducting marketing research, and offering more relevant recommendations. The collected information is used in ways that do not directly link to a specific, identifiable individual.

Users are committed to refraining from any actions that could directly or indirectly lead to hacking the information on the website or disrupting its functionality. Additionally, users agree to promptly inform the management of Reservchi of any knowledge of hacking attempts by individuals or institutions.

Please note that your order number is confidential and should not be shared with anyone except Reservchi's support experts.

Refund Policy at Reservchi 

Please note that all reservations made through Reservchi are final and non-refundable. Once the reservation is registered and confirmed, it cannot be canceled or refunded under any circumstances.

At Reservchi , we strive to provide the best experience for you. Therefore, please carefully review your information before completing the reservation. If you have any questions or concerns, you can contact our support team before finalizing the booking.

 Passenger Information Entry 

Users are required to enter complete and separate information for each traveler when making a reservation.
For example, when booking a double room, the details of both guests must be submitted individually. Repeating the information of one person (e.g., group leader) for other guests is not accepted.
The user making the reservation is solely responsible for the accuracy and completeness of the entered information. Rezervchi shall not be held liable for any issues arising from incomplete or duplicated data entry.